This policy explains how refunds work when you order through Link Chain China. Because we are a sourcing agency and the goods are made by third-party suppliers, it covers two different things: our own service fee, and the money paid to the supplier for your goods.
Last updated: 12 October 2026
Our sourcing fee pays for the work we do: finding and checking suppliers, negotiating prices, arranging samples, following up production, inspection and shipping. If you cancel before we start that work, we refund the fee in full. Once quotations have been sourced or samples produced, the fee for work already done, together with any sample and courier costs we have paid out, is not refundable.
Deposits and balances for goods are paid to the supplier who makes them. Whether those amounts can be returned depends on the supplier's terms and on how far production has gone. If you need to cancel, we will ask the supplier on your behalf and give you their answer in writing, so that you can decide with the full picture. Any refund the supplier makes to us is passed on to you.
Where the supplier has not yet started production, we will ask for the full goods payment to be returned. Some suppliers apply an administrative or material-preparation charge; if they do, we will tell you the amount before it is deducted.
Made-to-order goods usually cannot be cancelled once production has begun, because materials have been bought and labour committed. Where a supplier is willing to stop and refund part of the payment, we will forward whatever we receive.
Tell us within 7 days of delivery, with photos or a short video, the order number and a description of the problem. Please keep the goods and the packing as they arrived until the matter is settled. Depending on what we find, we will press the supplier for a repair, a replacement of the affected items, or a partial refund, and we will keep you updated at each step.
Email info@linkchainchina.com with your order number, photos or video, and a short description of the problem. We usually reply within 1–2 business days.
Approved refunds are returned by the same method you originally paid, within 14 business days of approval. Bank charges and currency differences are outside our control.
Ask us before you order — we would rather answer a question up front than deal with a problem later. Email info@linkchainchina.com.
本政策说明通过 Link Chain China 下单后，退款是如何处理的。由于我们是采购代理公司，货物由第三方供应商生产，因此本政策涉及两部分：我们自己的服务费，以及支付给供应商的货款。
最后更新：2026 年 10 月 12 日
服务费对应我们所做的工作：寻找与筛选供应商、议价、安排打样、跟进生产、验货与运输。若在我们开展上述工作前您取消，服务费全额退还。一旦已出具报价或已打样，已完成工作对应的服务费，以及我们已垫付的样品费与快递费，不予退还。
货款（定金与尾款）支付给生产该批货物的供应商。这部分款项能否退回，取决于供应商的条件以及生产进行到哪一步。若您需要取消，我们会代您向供应商询问，并将其答复以书面形式告知您，供您在信息完整的前提下决定。供应商退还给我们多少，我们就转交给您多少。
若供应商尚未开始生产，我们会要求全额退还货款。个别供应商会收取行政费或备料费；如有，我们会在扣款前告知您具体金额。
定制类货物在生产开始后通常无法取消，因为物料已采购、人工已投入。若供应商愿意停产并退还部分货款，我们会将收到的款项转交给您。
请在收货后 7 天内，连同照片或短视频、订单号与问题描述告知我们。在问题解决前，请保持货物与包装原状。视核查结果，我们会向供应商争取返修、更换问题部分，或部分退款，并在每一步向您同步进展。
请发送邮件至 info@linkchainchina.com，注明订单号、附上照片或视频，并简要描述问题。我们通常在 1–2 个工作日内回复。
经确认的退款，按您原先的付款方式退回，自确认之日起 14 个工作日内完成。银行手续费与汇率差额不在我们可控范围内。
下单前先问我们——与其事后处理问题，我们更愿意事先把问题解释清楚。邮箱：info@linkchainchina.com。
